TiviMate EPG Not Working

You’re ready to kick back and enjoy your favorite TV shows when unexpectedly, your channel guide vanishes. Instead of the list of programs, there’s just a message saying no information, and you know you didn’t do anything to make this happen.

This issue is actually quite typical among TiviMate IPTV and TiviMate Companion users, so you’re not alone. Let’s find out what are the reasons behind this error and when exactly this issue appear on the TiviMate screen.

What’s the Reason Behind TiviMate EPG Error?

A common issue among TiviMate users is the EPG, or Electronic Program Guide, not displaying correctly. The EPG is essentially your IPTV channel’s schedule, listing when each show is on. If it’s not showing up, tracking when your favorite shows or series are airing becomes impossible.

This problem can pop up in various situations, like when you’re using TiviMate for the first time, after you’ve updated the app, or sometimes unexpectedly, without any apparent reason.

How to Fix TiviMate EPG No Information?

If your TiviMate EPG (Electronic Program Guide) is showing no information, don’t worry! You can often fix it with a few adjustments in the app. Here are steps to help you quickly solve the “TiviMate EPG Not Working” problem.

1. Insert the EPG Link

First, check if you’ve added the EPG link in the TiviMate app. When you sign up for an IPTV service, especially ones that use M3U or Xtream Code, you’re usually given two links, one for the channel playlist and another for the channel guide.

Make sure you have both links from your provider. Then, to add the guide link to your EPG source and get your channel guide up and running, follow these steps:

1. Open the TiviMate app and head to Settings.
2. Tap on “EPG” in the menu.
3. Choose “EPG Sources” from the options.
4. Click on “Add Source” and enter your channel guide link.
5. Save your settings.

These steps will also work if you’re adding an external channel guide to your TiviMate app. You might also facing TiviMate Parser Exception error but I have covered this with a details solution guide.

2. Check the EPG Source

Sometimes, the problem might be due to entering the wrong program guide URL in the player settings. It’s easy to make a mistake here, like missing part of the link, adding extra characters, or accidentally using a channel list URL instead of the guide URL.

You can double-check the guide URL either in your channel playlist or directly in the EPG sources. Here’s how to do it via the channel list:

1. Launch the TiviMate app.
2. Navigate to General Settings.
3. Tap on the “Playlist” option.
4. Pick your IPTV provider from the lineup.
5. Select “EPG Sources” from the options provided.
6. Once you choose the guide source, you’ll see the EPG link displayed.

Make sure the guide link is correctly entered and is highlighted in blue, indicating it’s active.

3. Update the Channel EPG

If you’re still facing issues, updating your channel EPG (Electronic Program Guide) could be a solution. At times, your IPTV service provider might modify the playlist or guide, leading to temporary data display issues for users.

Here’s a simple guide on updating the program guide within your TiviMate app:

1. Tap on Menu.
2. Head to Settings.
3. Scroll to find and click on the “EPG” option.
4. Choose “Update EPG” from the list provided.

TiviMate also displays the last time the guide was updated in the settings and offers options to automatically refresh the EPG when the app starts or the playlist changes. Enabling these settings ensures your guide stays up-to-date.

4. Clear Cache and Force Stop in TiviMate

If the EPG guide in TiviMate isn’t working due to a system error, it’s a good idea to troubleshoot the app. Start by forcefully stopping the TiviMate app. Here’s what you need to do:

1. Navigate to your TV’s Settings.
2. Click on the “Apps” option.
3. Find and select “TiviMate” from the list of apps.
4. Choose the “Force Stop” option.

Next, clear the app’s cache to potentially fix the issue. Follow the same steps mentioned above, but this time select the “Clear Cache” option within the app’s settings. This advice is especially for FireTV users. Also, make sure that TiviMate is up to date on your TV for the best performance. Not regularly clearing cache of the application could lead to TiviMate Crashing.

5. Change to a Different VPN Location

If you’re accessing your IPTV service through a VPN and notice that the channel guide isn’t showing up, the VPN could be the issue. Shifting to a different VPN location might get your TiviMate EPG running again.

Start by opening your VPN application and connecting to a different server location. After changing the server, launch the TiviMate app again to check if the guide appears. If it’s still missing, try turning off the VPN entirely, restart it, and then open the TiviMate app once more. This switch might just solve the problem. If you are facing TiviMate Already Purchased for Another Account, I have got this covered for you.

6. Backup and Restore the Data

If you’ve updated your EPG and it loads correctly but still shows no information in your program guide, backing up and then restoring your data might help address the issue quickly.

Here’s how to back up your data in the TiviMate app:

1. Open TiviMate and navigate to the menu to enter Settings.
2. Tap on General Settings.
3. Scroll down to find and select the “Backup data” option.
4. Choose a location in your device’s internal or external storage to save the backup.
5. Hit the ‘Select’ button on the right menu to confirm your save location.

After your data is safely backed up, it’s time to restore it:

1. Go back to General Settings and pick the “Restore data” option.
2. Locate and select the backup file you previously saved to reload your data into the TiviMate app.
3. Close and restart the app to fully apply the changes.

This process can swiftly solve the issue with the program guide showing no information.

7. Contact Your IPTV Provider

If you’ve checked everything on your end, like ensuring the program guide is updated, the URL is correct, and there are no issues with your system or VPN, then the problem might lie with your IPTV service itself. It’s possible that the channel guide isn’t working because of an issue at their end.

Reach out to your service provider to let them know about the trouble you’re facing. Most service providers will need a couple of days, typically 2-3, to resolve the issue. They might also suggest using a different app that’s compatible with their service to access the channel guide. Alternatively, using a VPN or switching to another IPTV service could also be solutions to prevent this problem from happening again.

FAQs

Why Isn’t My TiviMate Showing the Program Guide?

If your TiviMate app isn’t showing the program guide, there could be several reasons. First, ensure that the EPG link is correctly added in the app. Mistyped URLs or using the wrong link can lead to this issue. Also, check if the guide needs updating in the app settings. Interference from a VPN or issues with your IPTV provider could also be culprits. Start by troubleshooting these areas: updating the guide, checking your internet connection, adjusting VPN settings, and if necessary, contacting your IPTV provider for further assistance.

How Can I Fix the TiviMate EPG Not Working Issue?

To tackle the issue with TiviMate’s EPG not displaying correctly, follow these steps: Start by ensuring you’ve entered a channel guide link in TiviMate. Next, head to Guide Sources to confirm the EPG link is accurate.

Update your program guide via the app’s settings and carry out some essential troubleshooting steps such as updating the app, forcefully stopping it, clearing its cache, and changing your VPN location. If these steps don’t resolve the issue, reach out to your IPTV service provider or consider using a VPN to bypass any ISP restrictions and enhance your viewing experience.

How Can I Prevent the TiviMate EPG Error in the Future?

Preventing future issues with the TiviMate EPG requires a few proactive steps. Regularly update both the TiviMate app and the EPG to ensure you’re using the latest versions. Accurately inputting the EPG link when setting up or making changes is important.