TiviMate Keeps Crashing

I believe you’re here because your TiviMate IPTV Player or Companion app was working fine, but now it suddenly starts crashing while you’re watching TV. The screen freezes and then kicks you back to the home screen of your TV. Even after clearing the cache and force-stopping the app, the problem remains. This indicates there may be an underlying problem that requires attention.

If TiviMate keeps crashing, it could be due to a few things. Make sure your device has enough storage space and a good internet connection. Keep TiviMate updated to fix any bugs. Also, don’t overload your device with too many tasks or recordings. And make sure TiviMate has permission to access external storage.

Furthermore, the common causes for TiviMate crashing could also include stream issues, lack of memory, or corrupted cache files. Many users initially try basic troubleshooting steps such as removing the cache, force-stopping the app, or using a VPN to see if it resolves the issue.

If you’ve already tried these steps and there’s no issue with memory, then the problem might be related to streaming or something else.

Here are a few scenarios where this problem might occur:

• After installing a new update.
• Suddenly, without any obvious trigger.

It’s especially frustrating if you have invested in a lifetime subscription to TiviMate. However, don’t worry. We have thoroughly investigated this issue and identified 7 effective solutions to help you enjoy uninterrupted viewing on TiviMate.

This article will guide you through these seven practical methods to fix the issue where TiviMate keeps crashing and will address some common questions towards the end.

7 Proven Methods to Fix TiviMate Crashing Issue

Here are the top seven trusted methods to resolve issues with channels playlist unexpectedly stopping or going blank in the TiviMate app.

1. Tunneled Playback Settings

First, check if the tunneled playback settings are enabled on your TiviMate app. This feature improves stream synchronization and ensures smoother audio and video playback.

Here’s how to enable it:

1. Go to the Apps and open TiviMate IPTV Player application.
2. Navigate to “Settings.”
3. Click on the “Playback” section.
4. Scroll down and turn on “Tunneled playback.”

Activating this setting should help fix the issue of the app crashing. However, if this option is not available, particularly on devices like the Nvidia Shield, this could be because your device isn’t supporting the following feature. In that case, consider trying the other solutions provided.

2. Reinstall TiviMate and Factory Reset

One more useful method is that you can go ahead and factory reset the application and remove the TiviMate app by uninstalling. Clearing the cache and data of the TiviMate app can be akin to a factory reset, but it’s crucial to back up your data first to avoid losing your favorite available or hidden TiviMate channels and other configurations.

Here’s the complete process of resetting the TiviMate IPTV Player:

1. Go to your TV’s home screen.
2. Choose “Settings” from here.
3. Head towards the “Apps” area.
4. Perform the same action by scrolling down and selecting “Manage Installed Applications,” then tap on it.
5. From the list, select the TiviMate PTV Player.
6. Now press the “Clear Cache” button by pressing the OK option available here.
7. Now you need to press “Clear Data” button and confirm by hitting OK.

After this, update and uninstall the app from your smart TV to completely remove all temporary and permanent information. Next, proceed with reinstalling the application and restoring your data from the backup. This should help resolve any persistent issues with the app.

3. Adjusting VPN Protocol

Sometimes, selecting the wrong VPN protocol can cause TiviMate to freeze. Using the correct protocol ensures smooth data transmission between your VPN and the TiviMate player. It’s particularly important to check and adjust settings if you’re using Nord VPN. You can now also fix easily TiviMate EPG not working by following few easy steps.

Here’s how to check and change the VPN protocol in Nord VPN:

1. Open Nord VPN.
2. Go to Settings.
3. Click on “Auto connect.”
4. Follow the same procedure by navigating to the “VPN protocol” section.
5. Proceed with the same steps to switch from NordLynx to OpenVPN (TCP) within the “VPN protocol” section.

This adjustment can be necessary for other VPNs as well. The option names might vary, but the general process is the same. After making these changes, restart your TV. This should resolve the freezing issues on TiviMate.

4. Using an External Player

Sometimes, the built-in player in TiviMate can cause glitches or interruptions during streaming. Using an external player like VLC is often recommended to avoid these issues. Other reliable third-party players include MX Player, Wiseplayer, and for some, Kodi.

Here’s how to switch to an external player in TiviMate:

1. Open your TiviMate app.
2. Tap on “Settings.”
3. Head towards the “Playback” area.
4. Proceed by scrolling down until you reach the “External Player” option.
5. Input the required information for the external player of your choice.

Switching to an external player could resolve your streaming issues. You can also check the next solution if this solution didn’t work for you.

5. Switch to Google Chromecast

If TiviMate continues to crash, consider using it with Google Chromecast, especially the version with Google TV. TiviMate tends to run smoothly on Chromecast, which could significantly enhance your viewing experience.

If you don’t already have a Chromecast, it could be a great to buy one. While it is an additional expense, the reliable performance of TiviMate on Chromecast can justify the investment, especially if you’re a frequent user of the app.

6. Clearing System Cache

An accumulation of temporary files and data in your device’s system cache can sometimes interfere with TiviMate’s performance, leading to crashes. Here’s how you can clear system cache in a proper way.

1. Access your device’s settings menu.
2. Locate the “Storage” or “Storage & Reset” option.
3. Select “Cached Data” or “Cache.”
4. Tap on “Clear Cache” and confirm the action to clear TiviMate Cache.
5. Restart your device to apply the changes.
6. Launch TiviMate to see if the crashing issue persists.

7. Checking for Firmware Updates

Outdated firmware on your smart TV or streaming device can also contribute to TiviMate crashes. Manufacturers regularly release firmware updates to address bugs and improve system stability. Follow these steps to check for firmware if there’s an update avaialble.

1. Access your device’s settings menu by tapping or clicking on the relevant icon.
2. Now you need to find the “About” or “System” section which will be somewhere here.
3. Now choose “System Update” or “Software Update” option.
4. Now select “Check for Updates” and go with the follow as per the on-screen instructions.
5. If you see an option to update your Firmware, go ahead and update it.
6. Once the update process is finished, proceed to restart your device.
7. Open TiviMate to verify if the crashing problem has been resolved.

FAQs on TiviMate Keeps Crashing

How can I resolve TiviMate crashes step by step?

To troubleshoot TiviMate crashes, follow these steps:

1. Firstly, enable tunneled playback settings.
2. Secondly, perform a factory reset by clearing data and uninstalling/reinstalling the TiviMate app.
3. As a third step, if you’re utilizing Nord VPN, transition your VPN protocol from NordLynx to OpenVPN (TCP).
4. Next, try connecting to an external player like VLC or MX Player within TiviMate.
5. If issues persist, consider switching to Google Chromecast as an alternative solution.

What other options do I have if TiviMate continues to crash?

If you prefer to avoid using Google Chromecast and seek a quick fix within your current setup, consider the following alternatives:

1. Update your TiviMate app to the latest version.
2. Get any worth getting VPN service.
3. Moreover, for enhanced stability, make sure to adjust your buffer size to medium and switch the output format from MPEG-TS to HLS in the Stream Code Parameters.

Why does TiviMate crash frequently?

TiviMate crashes can occur due to various reasons such as incompatible device configurations, outdated app versions, network issues, or conflicting settings with VPN services.

How can I identify the cause of TiviMate crashes?

To pinpoint the cause of TiviMate crashes, try troubleshooting steps like checking for app updates, testing different network connections, or temporarily disabling VPN services to see if the issue persists. Additionally, review system logs or error messages for any clues. If unsure, contacting TiviMate support or seeking assistance from online communities can provide further insights.

Final Words

In conclusion, resolving TiviMate crashing issues is crucial for uninterrupted streaming. By following the outlined methods, including adjusting playback settings, performing factory resets, optimizing VPN protocols, utilizing external players, and considering Google Chromecast, users can effectively troubleshoot and enjoy a seamless viewing experience. These solutions provide comprehensive strategies to address TiviMate crashes and enhance overall app performance.